FAQ
Answers before you dial
Quick clarity on packages, installation, and support — then call us anytime for more.
Where does Homelink operate?
We provide fiber internet in Nakuru and its environs. Our office is in Rhoda (Plus Code M3X5+F4H). Call to confirm coverage for your exact location.
What packages do you offer?
Residential fiber plans: 8 Mbps (KES 1,500/mo, install KES 1,000), 15 Mbps (KES 2,000/mo, install KES 500), 20 Mbps (KES 2,500/mo, free install), 25 Mbps (KES 3,000/mo, free install), and 30 Mbps (KES 3,500/mo, free install). Dedicated and custom plans are available via the office.
Is installation free?
Installation is free on 20, 25, and 30 Mbps plans. The 15 Mbps plan has a KES 500 installation fee; 8 Mbps has a KES 1,000 installation fee.
How do I get connected?
Call 0700 661 060 or 0700 920 900, use our Get Connected form, or visit the office. We'll confirm coverage, book installation, and activate your package.
Do you support businesses?
Yes. Ask about dedicated packages and higher-capacity plans tailored for shops, offices, and multi-user sites.
When can I call support?
Both lines are available 24/7. Email us anytime at homelinkfiber86@gmail.com.
Can I upgrade later?
Absolutely. As your household or business grows, we can move you to a higher package — including dedicated options.